Which of the following is NOT a proper assertiveness technique?

• A. Active listening and empathy
• B. Setting clear boundaries
• C. Using calm voice and steady posture
• D. Showing them your badge and telling them that you make the rules

Answer: (D)

In professional interactions, assertiveness means communicating your needs and boundaries clearly while treating others with respect. Active listening and empathy show you value the other person’s perspective, which reduces resistance. Setting clear boundaries communicates what you will and won’t accept, making expectations explicit. Using a calm voice and steady posture conveys confidence without aggression, helping to de-escalate and maintain control of the situation.

The approach that relies on showing a badge and insisting you make the rules uses status or authority to command compliance rather than engaging in constructive dialogue. That method can feel coercive, erode trust, and escalate conflicts, so it isn’t a proper assertiveness technique.